Terms of Use

Last updated: August 2026

Welcome to the Resoul website. By browsing or using this website, you agree to the terms below. If you do not agree, please stop using it.

1. Nature of the service

This website provides pet farewell-related emotional companionship, informational content and keepsake products. The "Gentle listener" is an AI emotional-companion tool and is not a medical, psychological or emergency service.

2. Not professional advice

• The content on this website and AI responses are for general reference and emotional support only, and cannot replace the diagnosis, treatment or advice of a veterinarian, doctor or mental health professional.
• For pet health or medical decisions, please consult a registered veterinarian.
• If you or someone around you is in immediate danger or having thoughts of self-harm, please call 999 immediately, or contact a 24-hour hotline such as The Samaritans (2389 2222).

3. AI content

The "Gentle listener" responses are generated by artificial intelligence and may be inaccurate or incomplete. Please use your own judgement and seek professional help when needed. Do not enter personally identifiable information in the chat.

4. Shopping & payment

Purchases, checkout and payment for keepsakes are handled by a third-party secure checkout service. Order formation, returns/exchanges and payment matters are governed by the relevant checkout platform and our published terms.

5. User comments & conduct

• You are responsible for the content you post, and warrant that you hold the relevant rights.
• Do not post content that is unlawful, offensive, harassing, personally identifiable or false.
• We reserve the right to review, hide or remove any comment.

6. Intellectual property

The text, images, logos and design on this website belong to Resoul or its licensors, and may not be copied or used commercially without permission.

7. Third-party links

This website may contain links to third-party sites; we are not responsible for their content or privacy practices.

8. Limitation of liability

To the maximum extent permitted by law, we are not liable for any loss arising from the use of this website or reliance on its content.

9. Governing law

These terms are governed by the laws of the Hong Kong Special Administrative Region.

10. Contact us

If you have any questions about these terms, please contact us via the details on resoul.hk. [Please insert the actual contact email here]